Conference Overview

You are cordially invited to attend the 10th China Airport Passenger Experience Summit 2019 which is organized by Summit Asia Events and will take place in Shanghai on May 15-17, 2019.

The Summit, themed “Technovation redefines the end-to-end passenger experience”, focuses on the latest developments and future trends relating to each key stage of the passenger journey, including pre-travel, check-in and validation, bag drop, security, immigration, boarding and arrivals.

According to the news from the National Civil Aviation Work Conference which was held in Beijing in early January, the Chinese civil aviation industry witnessed a passenger throughout of 610 million in 2018, of which 225 million traveling in a “paperless” way, representing about two-fifths of the total. By 2018, there has already had 32 Chinese airports with an annual passenger throughput of over 10 million, having the capacity of empowering passengers to go through the airport process in a digital way. The National Civil Aviation Work Conference requires to expand the “paperless” travel service from domestic flights to international flights, and to encourage the developments of facial recognition, self-service check-in, self-service bag drop and intelligent response systems. It also encourages the integration of new technologies including AI and biometrics with the security work of civil aviation, and to expand the “differentiated security check” pilots to more airports. It emphasizes the importance of developing the baggage tracking system, especially with the RFID technology.

As the Civil Aviation Administration of China is attaching an increasing importance to the utilization of new technologies, it is expected that the “paperless” travel experience of passengers will be entering into a new stage.

It is against this background that the 10th China Airport Passenger Experience Summit 2019 is being held. Airlines and airports will have the opportunity to share their ideas and best practices of adapting to the new industry change. Technology suppliers will be able to showcase their latest products to help airlines and airports improve passenger experience, reduce cost and increase operational efficiency.

Your time is valuable, as are your next strategy decisions. We encourage you to take the time out of your busy schedule to attend and we assure that you will be rewarded for making the effort to visit this industry leading show in China. 

Why You Should Attend ?
Who Sponsors ?
Who Attends ?
2019 Speakers

Zhang Zheng

General Manager, Ground Handling Department

SPRING AIRLINES

Zou Xiaoliang

General Manager of Passenger Service Product Office, IT Department

CHINA EASTERN AIRLINES

Timo Jarvela

Vice President, Passenger Experience & Processes

FINAVIA

Li Xiaojin

Professor

CIVIL AVIATION UNIVERSITY OF CHINA

Qi Qi

Associate Professor

GUANGZHOU CIVIL AVIATION COLLEGE

Hong-Soo Kim

Director of Smart Airport Team

INCHEON INTERNATIONAL AIRPORT CORPORATION

Ryo Fukuda

IT Development and Planning Department

NARITA INTERNATIONAL AIRPORT CORPORATION

Satyaki Raghunath

Chief Strategy & Development Officer

BANGALORE INTERNATIONAL AIRPORT LTD

Li Gefu

Deputy General Manager

CHONGQING CHUNZHIYI INFORMATION TECHNOLOGY CO LTD

Zhou Lin

Senior Business Manager for Passenger Services

TRAVELSKY

Wang Jifeng

Sales Director, Travel

NCR CHINA

Sam Martin

General Manager Australia & New Zealand Operations

AMERICAN AIRLINES

Cheng Weiguang

General Manager of IT Department

JUNEYAO AIR

Kristian Budolfsen

Director & Partner

SILVERBULLET RESEARCH & INSIGHTS

Cui Yan

Manager, Passenger & Facilitation Airport, Passenger, Cargo and Security, North Asia

IATA

Steve Tarbuck

Owner & Founder

GLOBAL TRAVEL MATTERS

Cheoukee Leung

IT Manager of Airport Customer Experience and Biometrics

DELTA AIR LINES

Terje Vammen

Director & Partner

SILVERBULLET RESEARCH & INSIGHTS

Du Xiaoming

Deputy General Manager of Airport Business Department

TRAVELSKY

Hong Shaozhi

Assistant Director, National Center for the Research of Meglev Transportation Engineering Technology

TONGJI UNIVERSITY

Liang Jia

Manager, Ancillary & Services Department, E-Commerce Division

CHINA SOUTHERN AIRLINES

Cherry Chan

Professional Engineer

EVA AIR

Yao Yun

Deputy General Manager, Global Baggage Control Center

CHINA EASTERN AIRLINES

Zhang Honglin

Deputy General Manager, Product & Service Department

CHINA NATIONAL AVIATION HOLDING COMPANY

More speakers to be announced soon ●●●
Partners & Sponsors
Latest News
  • ● 

    Wu Xiaorong, General Manager of Asset Management Department, Ningxia Airport, has confirmed to attend.

  • ● 

    Zhang Zhenye, Deputy General Manager of Ningxia Airport, has confirmed to attend.

  • ● 

    Li Fang, Deputy Director, Information Management Department, Yunnan Airport Group, has confirmed to attend.

  • ● 

    Lin Xingfeng, Manager, Materials and Equipment Department, Ningxia Airport Construction Office, has confirmed to attend.

  • ● 

    Zhao Yanqian, Supervisor of Passenger Service of Ground Handling Department, Qinghai Airport, has confirmed to attend.

  • ● 

    Zhang Yadong, Senior Supervisor of Service Quality Business of Marketing Department, Qinghai Airport, has confirmed to attend.

  • ● 

    Zhou Xia, General Manager of Asset Management Department, Qinghai Airport, has confirmed to attend.

  • ● 

    Guo Yaoyang, General Manager, Transportation Service Department, West Airport Group, has confirmed to attend.

  • ● 

    Lu Chengxiang, General Manager of West Airport Group, has confirmed to attend. 

  • ● 

    Yan Zhaohao, Manager, Construction Area, Information Technology Center, Shenzhen Airport Group, has confirmed to attend. 

  • ● 

    Chang Hanwei, Supervisor, Service Quality Management Department, Zhengzhou Xinzheng International Airport, has confirmed to attend.

  • ● 

    Lin Hai, Senior Engineer, Terminal Management Department, Zhengzhou Xinzheng International Airport, has confirmed to attend.

  • ● 

    Yang Xiping, Deputpy Director, Relocation Office, Qingdao International Airport Group, has confirmed to attend.

  • ● 

    Lu Yuankui, Senior Supervisor, Planning Development Department, Hebei Airport Group, has confirmed to attend.

  • ● 

    Wang Xiaoyan, Deputy Manager, Quality Safety Department, Hebei Airport Group, has confirmed to attend.

  • ● 

    Chen Hua, Director, International Passenger Service Department, Hubei Airport Aviation Ground Services Co., Ltd., has confirmed to attend.

  • ● 

    Zhang Chunmin, General Manager of Hubei Airport Aviation Ground Services Co., Ltd., has confirmed to attend. 

  • ● 

    Yang Shenjun, Building Management Engineer, Terminal Area Management Department, Hubei Airport Management Company, has confirmed to attend.

  • ● 

    Huang Yi, Supervisor, Weak Current System Department, Wuhan Tianhe Airport Information Network Engineering Co., Ltd., has confirmed to attend.

  • ● 

    Wang Hanzhang, Deputy General Manager, Ground Services Department, Lhasa Gongga International Airport, has confirmed to attend.

  • ● 

    Zhao Zongqing, Chief, Security Check Station, Lhasa Gongga International Airport, has confirmed to attend.

  • ● 

    Zhao Liang, Manager, Information Technology Department, Hohhot Airport Company, has confirmed to attend.

  • ● 

    Gong Ying, Chief, Planning and Construction Section, Information Management Department, Ningbo Airport and Logistics Development Group, has confirmed to attend.

  • ● 

    Liu Yi, Manager, Security Check Branch, Ningbo Airport and Logistics Development Group, has confirmed to attend.

  • ● 

    Wang Xiaomei, Deputy General Manager, Ground Services Branch, Ningbo Airport and Logistics Development Group, has confirmed to attend.

  • ● 

    Wang Song, Deputy Director, Mechanical & Electrical Equipment Center, Chengdu Shuangliu International Airport, has confirmed to attend.

  • ● 

    Zhang Zhiming, Supervisor Assistant, Engineering Project Department, Chengdu Shuangliu International Airport Technology Company, has confirmed to attend.

  • ● 

    Zhang Yongsheng, Assistant Director, Security Check Station, Shenzhen Airport, has confirmed to attend.

  • ● 

    Fang Zhiyi, Project manager, Investment management department of Arport Group (Fujian) Co., Ltd., has confirmed to attend.

  • ● 

    Li Xiang, General manager of ground services department, Shandong Airlines, has confirmed to attend. 

  • ● 

    Li Yi, Vice general manager of Ningbo Airport and Logistics Development Group, has confirmed to attend. 

  • ● 

    Guo Yong, General manager of Hohhot Airport, has confirmed to attend. 

  • ● 

    Li Lijia, Vice general manager of brand and quality management Dept., Sichuan Airlines, has confirmed to attend.

  • ● 

    Chen Yanxing, Service quality unit manager, Service development department, Shandong Airlines, has confirmed to attend. 

  • ● 

    Yi Meng, Deputy general manager of Hohhot Airport, has confirmed to attend. 

  • ● 

    Shan Jianping, Vice dierctor, Safety quality department of Ningbo Airport and Logistics Development Group, has confirmed to attend. 

  • ● 

    Kelly Chiu, Station head of Hongqiao, Eva Air, has confirmed to attend. 

  • ● 

    Cherry Chan, Professional engineer of Eva Air, has confirmed to attend.

  • ● 

    Liang Jia, Manager, Ancillary & services department, E-Commerce division of China Southern Airlines, has confirmed to attend.

  • ● 

    David Hu, Aircraft maintenance instructor of Air Macau, has confirmed to attend.

  • ● 

    Zou Bin, Manager of luggage office, ground handling department of Xiamen Air, has confirmed to attend. 

  • ● 

    Lei Tingjun, Deputy general manager of ground handling department of Xiamen Air, has confirmed to attend.

  • ● 

    Zed Wang, Domestic operations manager of Tianjin Air, has confirmed to attend. 

  • ● 

    Paul Zheng, Network operation manager of Tianjin Air, has confirmed to attend.

  • ● 

    Liu Zhijie, Ground service check-in manager of Chongqing Airlines, has confirmed to attend. 

  • ● 

    Larissa Ping, Service quality manager of Chongqing Airlines, has confirmed to attend.  

  • ● 

    Guan Lili, Vice general manager of information and data department, Sichuan Province Airport Group, has confirmed to attend. 

  • ● 

    Sean Liu, Manager of commercial system department, information management division, China Airlines, has confirmed to attend. 

  • ● 

    Evan Jia, General manager of customer airlines in Taoyuan Int'l Airport, China Airlines, has confirmed to attend. 

  • ● 

    Richard Lin, General manager of Terminal 3 office, Administration division, China Airlines, has confirmed to attend. 

  • ● 

    Wang Lei, Vice general manager of main cabin and ground service department of West Air, has confirmed to attend. 

  • ● 

    Qu Guang, Vice general manager of marketing department of West Air, has confirmed to attend.    

  • ● 

    Rocky Wang, Marketing vice president of West Air, has confirmed to attend.   

  • ● 

    Wei Wenjing, Product development supervisor of  Lucky Air, has confirmed to attend.   

  • ● 

    Gao Duan, Station business center manager of  Lucky Air, has confirmed to attend.  

  • ● 

    Jed Xu, Product manager of information & technology, Hainan Airlines, has confirmed to attend.  

  • ● 

    Ferris Cao, AOC mananger, Hainan Airlines, has confirmed to attend.   

  • ● 

    Wendy WangSenior manager of standard and training center of station management department, Hainan Airlines, has confirmed to attend.   

  • ● 

    June Liu, Deputy general manager of station management department, Hainan Airlines, has confirmed to attend.  

  • ● 

    Leena Zhang, General manager of  Air Ticket Innovation Business, has confirmed to attend. 

  • ● 

    Jason Liu, Deputy general manager of IT department, Hong Kong Airlines, has confirmed to attend. 

Venue Information

If you are interested in knowing more about our conference performance in the past, please click below button.

If you are interested in getting involved in this summit, please fill out the following form and we will get in touch with you shortly.

  • *Name:
  • *Salutation:
  • *Job Title:
  • *Company Name:
  • Phone Numbers:
  • *I would like to be a: